Tenant Services


Office Hours

Monday to Friday     8.00am - 5.00pm

Saturday                    8.00am - 4.00pm

Sunday                      9.00am - 1.00pm

Paying Rent

You may pay your ent by the following means:

     - Direct Deposit

     - Cheque

Rental Bond

This is 4 weeks rent and is paid at the beginning of your tenancy.  This bond is held for the duration of your tenancy and is held as security against damage, undue wear and tear and on final inspection, depending if the property is left in good condition and you have no monies owing, your bond will be promptly refunded to you.

Condition Report

Before you begin your tenancy with Ray Edward Real Estate, we do a detailed inspection of the property and a condition report is done at the same time, of which the tenant gets a copy and has three (3) working days to return a signed copy back to our office.  You have the opportunity to agree or disagree with what the property manager has noted.  You the tenant, keep a copy for your records.

Utitities - Telphone, Gas and Electricity

When you move into your rental premises, it is your responsibility to have the meters read and the approapriated facitily connected in your name.

For connection and disconnection, please call the following numbers

Telephone     -     Telstra                              132 200

Electricity       -      Ergon Energy                  131 535

Gas                -      The Gas Cylinder         4128 211

Garbage Collection

Contact Fraser Coast Regional Council on 1300 79 49 29

Periodic Inspections

Periodic inspections are carried out during the course of your tenancy and seven (7) days notice is given to the tenant.  These inspections are to check that the property is being maintained and see what routine maintenance is required.


Because your contents and personal possessions are precious to you, we strongly recommend that you insure them against loss, damage and theft.  The landlord or agent is not responsible for this.

Repairs and Maintenance

* Report all repairs and maintenance to Ray Edward Real Estate

* Email to the following address leanne@rayedward.com.au

*Post maintenance/repairs request to : Ray Edward Real Estate - Property Management Division, PO Box 693, Hervey   Bay QLD  4655

* Or phone 07 4128 6600

* You must NOT order a tradesperson yourself.

Gardens and Lawns

As per you Lease Agreement, it is your responsibility to keep your gardens weeded, the lawns mowed and generally keep the house and grounds well presented.

Vacating your Premises or Terminating Your Tenancy Agreement

If you are approaching the end of your lease agreement, however it has not as yet expired, you must give 14 days written notice. If your lease has expired, you must give 21 days written notice.

You must leave your premises in a clean and well presented state and all keys are to be returned to Ray Edward Real Estate.

Your Property Manager will do a final inspection and providing that the avoe is adhered to and there are not outstanding monies owing, ie water and rent etc., your bond will be returned to you.

The above tips and procedures are only a guideline, for a more detailed view, read your copy of Renting in Queensland.